This policy explains how billing, cancellations, and refunds work for Faxday subscriptions. It supplements our Terms of Service.
Billing
Subscriptions are billed in advance — monthly or annually depending on the plan you choose — and renew automatically until cancelled. Your billing date is the date you first subscribe. Applicable taxes may be added.
Cancellation
You may cancel at any time from Settings → Billing, or by contacting [email protected]. When you cancel, your plan remains active until the end of the current billing period, and it will not renew afterward. You keep access to your data during that period and can export it.
Refunds
Except where required by law, subscription fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused pages or seats, or add-ons already provisioned. If you believe you were billed in error, contact [email protected] within 30 days and we will review the charge in good faith.
Annual plans
Annual plans are paid up front for the year at a discount. Cancelling an annual plan stops future renewals; the plan remains active through the end of the paid term. Annual fees already paid are non-refundable except where required by law.
Number porting and provisioning
Fees associated with provisioning new fax numbers or porting existing numbers reflect third-party carrier costs and are non-refundable once the request has been submitted to the carrier.
Failed payments
If a payment fails, we may retry the charge and will attempt to notify you. If the balance remains unpaid, we may suspend or downgrade the account until payment is resolved.
Chargebacks
If you dispute a charge with your bank instead of contacting us, we may suspend the account pending resolution. Please reach out to [email protected] first — most issues are resolved quickly.
Contact
Billing questions and cancellation requests: [email protected].